Case Study
Case Study 1:
Empowering a Global Retail Brand with AI-Driven Customer Support
Client: StyleSquare (UK-based E-commerce Retailer)
Challenge: StyleSquare faced a massive volume of customer service queries, leading to delayed responses and poor customer experience during peak seasons.
Solution: Zendesk Solutions implemented a customized AI-powered chatbot and automated ticketing system, integrated seamlessly with their CRM. This setup could handle 70% of customer queries without human intervention.
Results:
- 50% reduction in customer service costs
- 35% increase in customer satisfaction (CSAT score)
- 24/7 customer support availability
- Improved agent productivity and retention
Case Study 2:
Cloud Migration for a Growing Logistics Company
Client: TransWay Logistics (Germany)
Challenge: The client’s on-premise IT infrastructure was outdated, slow, and vulnerable to cyber threats. They wanted scalable cloud solutions to improve efficiency.
Solution: Zendesk Solutions migrated their entire data system to AWS Cloud, set up cloud-based file sharing, and introduced secure remote access for employees in different locations.
Results:
- 40% cost savings in infrastructure maintenance
- 99.9% uptime post-migration
- Enhanced security with real-time monitoring
- Faster, real-time collaboration across teams
Case Study 3:
Digital Transformation for an Education Institute
Client: BrightBridge International School (India & UAE)
Challenge: The institution wanted to modernize its administration and learning processes post-pandemic but lacked a cohesive digital strategy.
Solution: Zendesk Solutions built a secure cloud-based platform for learning management, student information systems, and virtual classrooms, with integrated mobile support.
Results:
- 3x growth in online student enrollment
- 60% faster administrative processes
- 95% student satisfaction with digital tools
- Successful implementation of hybrid learning
Case Study 4:
Cybersecurity Revamp for a Law Firm
Client: Hamilton & Grey Legal Services (USA)
Challenge: The firm experienced a minor data breach due to poor endpoint security. They required urgent cybersecurity auditing and an advanced defense system.
Solution: Zendesk Solutions conducted a full risk assessment, implemented endpoint protection, email filtering, and trained staff in cybersecurity best practices.
Results:
- Zero incidents post-security upgrade
- Achieved ISO/IEC 27001 compliance
- Enhanced client trust through improved data handling
- Strengthened overall cyber-resilience